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FAQs

What is your policy on custom and personalized orders?

All custom and personalized orders are final and non-returnable unless I have made a mistake. I will write the hat with the exact spelling and capitalization you have provided, so please triple check your selections and text before placing an order.

I need my hat sooner than listed, is that an option?

I will do everything to work with you to get you your hat on time. Please message me your hat style, phrase, and shipping zip code and I can let you know how soon I can get it to you.

How do I pack my hat for travel?

Option 1: Wear the hat and carry it through the airport if you are bringing a soft sided bag.

Option 2: Pack the hat in a hard-sided luggage. Lay the hat down and stuff the "head" of the hat with bikinis, pajamas, etc. that won't be wrinkled. Lay paper down over the sequins and keep the sequin section of the hat flat. Layer clothing on top of the hat and it should be good to go.

Do you do group discounts?

I do. Please message me the number of hats, sequin color, pom pom color, phrases desired, and shipping zip code and I will do my best to work with you.

Do you sell wholesale?

Please email me via the Contact tab for wholesale inquiries.

What are your shipping policies?

All shipping is done through USPS. Once the shipment has been picked up Hats by Olivia is no longer responsible for the package and cannot offer refunds or replacements if an order is lost or damaged. Please contact me for information about adding insurance to an order.

Additional Policies:

All hats are handmade and therefore no two are identical.

Care Instructions: These hats are made with care, so please treat them with care. Please do not get them wet or fold them. We are not liable for hat damages after shipment.

If you need an order quicker than the estimates above, please send a message via Etsy before ordering. We will do our best to accommodate.

I reserve the right to refuse any orders for any reason.

I live in Dallas, can I do local pick up?

At this time, I do not offer local pick up.

What is the hat size? 

One size fits most. All adult hats are 22" in circumference. Use a ribbon to measure around your head to better understand sizing.

How should I care for my hat? 

These hats are made with care, so treat them with care. Please keep hats flat and do not fold them. Do not get the hat wet. If the hat does get wet place it in the sun in a dry spot and do not touch the sequins, it should dry just fine.

Where are your pictures from? 

Home Page

Jordan Newman (@jordan_nwmn) in the Flamingo Hat

Katey McFarlan on lounge chair, photo by Angie Garcia featured on Chronicles of Frivolity 

Mimi Evarts in Wide Brim Panama Hat via The Skinny Confidential

Kelly Lee of Kelly Golightly in the Custom Pom Pom Floppy Hat

 

Custom Hat Collection Listing

 Mrs.Hellman photo by Angie Garcia via Katey McFarlan featured on Chronicles of Frivolity 

Custom Pom Pom Hat Listing

Mrs. Ryerson hat photo by Elyse Hall Photography in Phoenix, AZ
The Skinny Confidential hat photo by The Skinny Confidential (@TheSkinnyConfidential)
Mrs.Hellman photo by Angie Garcia via Katey McFarlan featured on Chronicles of Frivolity 
Rose all day photo by Priscilla Rodriguez (@priscillawr)

Out of Office Hat

Boat photo from Lauren Pruner of PRBlonde (@LaurenAPruner on Instagram) 

Life's a Beach Hat

Towel picture from Alexis Belbel of A Double Dose

Rose all Day Hat

Beach photo by Priscilla Wilcox Rodriguez (@priscillwr on Instagram)

Children's Custom Hat Listing

Out of Office and Birdie Mother/Daughter picture from Amber Venz via Instagram (@AmberVenz)

Slaycation and Slaycation Mother/Daughter picture from Meet Madeleine